Proprietary voice engine
Voice service assistant
Intake, qualification and follow-up of requests by phone and WhatsApp, with a tracking code and full case traceability. No forms, no digital literacy requirement, no language barrier.
← All servicesPublic sector
- Intake, qualification and follow-up of complaints and administrative requests by phone and WhatsApp
- Decongestion of service counters, with a tracking code and full case traceability
- Applicable to civil registry and identity, customs and municipal services
- Applicable to water and energy utilities
Private sector
- Automated contact centres available around the clock
- Collections, reminders and customer support by voice
- Voice-based lead qualification
- Deployed across banking, insurance, telecoms, retail and utilities
Maturity
A fully developed conversational script, validated with a public institution in the region.
What we offer partners
How an engagement starts.
- Representation or distribution agreements by sector or by territory
- API-based technical integration with the end client's existing systems
- Jointly funded proofs of concept on a bounded use case, in eight to twelve weeks
- Skills transfer and training of the local team from the pilot phase onward
Where we are heading
In development.
- iOS and Android applications with fully voice-driven interaction, offline use and access to the whole catalogue from a phone
- Expansion into West Africa, applying the same language adaptation method to the region's various dialects